Karen pulls a banana from her handbag, takes a bite, and runs a search for Sandrine Broe. Pointing to different columns, Renate Hall had explained that the quick view would show her the basics: address, floor, move-in date, flat number, and size.

‘Any notations are listed here, and these are complaints from the tenants. And you don’t have to take notes. If you click here and then on the printer symbol, you can print every case linked to the flat in question.’

*

Apparently, there had been no complaints made against Sandrine Broe from other tenants or New Builds Ltd, but she herself had made two, Karen notes, squinting at the screen while she chews.

Following Renate Hall’s instructions, she clicks the flat number, and a new window opens. A few more clicks reveal that in December of 2017, Sandrine Broe reported a basement break-in and that in May of 2018, she requested, and was given, assistance with a broken toilet. The name of the janitor who changed her float switch is listed: Kenneth Gammel.

She prints everything and moves on to Loa Marklund.

Loa Marklund, Karpvej 122, flat number 0933, 657 sq. ft. Karen stares at the screen. Apparently, there had been three complaints made against Loa Marklund and she had made no less than seven complaints against other tenants and six against New Builds Ltd.

She reads on and quickly realises this is nothing like a broken toilet.

Loa Marklund complained via phone and in writing about the resident of flat number 0923 playing loud music in April and May of 2017. She filed no less than four complaints against the resident of flat 0931 for smoking on the balcony, the last of which was dated August of the previous year. Another complaint about flat number 0943 for children being loud. And about flat number 0904 for suspected drug dealing.

Two counter-complaints from the balcony smoker and one from the parents of the loud children. The guy who played loud music had apparently given up and moved away. There’s no further information about what happened to Loa Marklund’s suspicions of drug dealing on the lower-ground floor.

It should have been reported to the police, at least, Karen muses and makes a note before moving on.

Loa Marklund also reported vandalism in the stairwell and external lights on the blink and asked to have a blocked drain fixed. Karen writes down the name of three different janitors and notes that one of them is the same Kenneth Gammel who changed Sandrine Broe’s float switch.

She prints everything related to Loa Marklund and the tenants she complained about, and this time the printer has to work considerably harder.

Then she types in Greta Hansen’s name but, as expected, there are no hits; apparently Greta never lived in a New Builds’ property.