“She has betrayed us,” said the Great Malevolence to the Watcher. “She has betrayed me.”

The Watcher, as was its way, said nothing, but there was something like sorrow in its eight black eyes. It had once served Mrs. Abernathy, and had even admired her, but its loyalty ultimately lay with the Great Malevolence. Being loyal to the Great Malevolence was better for your health, and ensured that all of your limbs remained attached to your body.

The Great Malevolence felt powerless to act. Had there been a way, it might have sent an army of demons to fight the Shadows, but what good would that have done? They might as well have hacked at smoke with their swords, or tried to run mist through with spears. In the end, the Shadows would simply have swallowed the Great Malevolence’s forces, and those whom the Shadows did not destroy would be condemned to an eternity of utter blackness. But the option of battle was not even available to the Great Malevolence: there was no way to move its troops from Hell to Earth, not since the first portal had been closed by the boy named Samuel Johnson and his friends. Only the little demon named Crudford was able to move from realm to realm without difficulty, and now the future of the Multiverse lay in his small, slimy hands.

How strange, thought the Great Malevolence, that so much power should reside in such an unthreatening, and curiously contented, little body. Had Crudford been larger, or more vicious, or more cunning, he might even have been a threat to the Great Malevolence itself. Instead, Crudford just seemed happy to help. The Great Malevolence was baffled. It couldn’t figure out what Crudford was doing in Hell to begin with. All things considered, he really didn’t belong there.

“Go,” said the Great Malevolence to the Watcher. “Fly to the very edge of our kingdom. Wait there, and when Crudford returns with the heart, bring them both to me.”

The Great Malevolence realized what it had said: When Crudford returns with the heart.

“When,” not “if.”

This is very bad, thought the Great Malevolence. I am becoming an optimist. There could only be one reason for it: Crudford, Esq. In some dreadful way, the demon’s good nature was starting to infect Hell itself. The Great Malevolence could not allow this situation to continue. It decided that, once the heart had been returned to Hell, Crudford would have to be dealt with. When Mrs. Abernathy’s heart was cast into the icy Lake of Cocytus, there to remain frozen forever, it would have some company in its misery

Crudford would be freezing right alongside it.

• • •

Back in Biddlecombe, there was silence for a time.

“Who?” said Professor Stefan at last.

“Mrs. Abernathy,” said Maria, and set about explaining as best she could. Professor Stefan and Professor Hilbert looked as if they didn’t care to believe her, but it was hard to doubt Maria when everything she told them was being backed up by two demons dressed as elves and a third who was polishing his hat.