The next day Pip was in the back room of the shop sorting through a pile of children’s clothes to be put out for sale when she heard raised voices. There was some sort of rumpus going on at the till between Audrey and a man Pip didn’t recognise. Even though she couldn’t make out the words from where she was, their body language made it clear this wasn’t a friendly discussion. Audrey had raised herself up to full, but slightly short, height, her chin jutting defiantly, whilst the man pointed an accusing finger.

As nothing ever happened in the shop generally, a confrontation like this constituted entertainment. Pip raised an eyebrow and edged closer to the doorway to try to hear what was going on.

‘That’s bloody ridiculous,’ snapped the man. ‘Don’t you have any systems at all?’

‘I can assure you that we do have systems and this shop is run entirely in accordance with them,’ Audrey replied archly.

‘Then you should be able to locate one simple item,’ the man said.

‘Sir,’ Audrey said, clearly struggling to maintain her temper, ‘this is a charitable donation establishment. Generally, people bring us the things they no longer want. We put the items out for sale. Items are sold. It is as simple as that.’

The man’s shoulders slumped a little. ‘That’s just it,’ he said with a sigh, the fire going out of him. ‘This wasn’t an item that was no longer wanted. It came to your shop in error and it is of the utmost importance I get it back.’

Whilst it wasn’t as common as one might think, Pip knew people did occasionally come to retrieve items they had given away, and it was just chance whether the shop still had them or not.

Audrey pursed her lips into a tight little line. ‘Perhaps if you could give me some indication of what it is you have lost, then we might be able to help.’ She emphasised the ‘you’, just to make it absolutely clear who was at fault.

Pip felt her stomach knot. It was going to be the diary, she just knew it. It had been clear from the very beginning that it didn’t belong in the box of books she had opened.

‘It’s a book,’ the man said. ‘A diary, in fact. It’s about this big.’ He indicated the size with his hands. ‘And it has flowers on the cover. Daisies, I think. It was accidentally swept up with some other books I brought in, but that was a mistake. It should never have been in the box in the first place. I really need it back.’

He looked totally forlorn now and Audrey, seeing that she was holding all the cards, seemed to soften her stance a little.

‘And when did you bring the box in?’ she asked him.