And yet the plongeurs, low as they are, also have a kind of pride. It is the pride of the drudge–the man who is equal to no matter what quantity of work. At that level, the mere power to go on working like an ox is about the only virtue attainable. Débrouillard is what every plongeur wants to be called. A débrouillard is a man who, even when he is told to do the impossible, will se débrouiller–get it done somehow. One of the kitchen plongeurs at the Hôtel X., a German, was well known as a débrouillard. One night an English lord came to the hotel, and the waiters were in despair, for the lord had asked for peaches, and there were none in stock; it was late at night, and the shops would be shut. ‘Leave it to me,’ said the German. He went out, and in ten minutes he was back with four peaches. He had gone into a neighbouring restaurant and stolen them. That is what is meant by a débrouillard. The English lord paid for the peaches at twenty francs each.

Mario, who was in charge of the cafeterie, had the typical drudge mentality. All he thought of was getting through the ‘boulot’, and he defied you to give him too much of it. Fourteen years underground had left him with about as much natural laziness as a piston rod. ‘Faut être un dur’, he used to say when anyone complained. You will often hear plongeurs boast, ‘Je suis un dur’–as though they were soldiers, not male charwomen.

Thus everyone in the hotel had his sense of honour, and when the press of work came we were all ready for a grand concerted effort to get through it. The constant war between the different departments also made for efficiency, for everyone clung to his own privileges and tried to stop the others idling and pilfering.

This is the good side of hotel work. In a hotel a huge and complicated machine is kept running by an inadequate staff, because every man has a well-defined job and does it scrupulously. But there is a weak point, and it is this–that the job the staff are doing is not necessarily what the customer pays for. The customer pays, as he sees it, for good service; the employee is paid, as he sees it, for the boulot–meaning, as a rule, an imitation of good service. The result is that, though hotels are miracles of punctuality, they are worse than the worst private houses in the things that matter.