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Contents (70)
  1. Dedication
  2. Contents
  3. Chapter 1
  4. Chapter 2
  5. Chapter 3
  6. Chapter 4
  7. Chapter 5
  8. Chapter 6
  9. Chapter 7
  10. Chapter 8
  11. Chapter 9
  12. Chapter 10
  13. Chapter 11
  14. Chapter 12
  15. Chapter 13
  16. Chapter 14
  17. Chapter 15
  18. Chapter 16
  19. Chapter 17
  20. Chapter 18
  21. Chapter 19
  22. Chapter 20
  23. Chapter 21
  24. Chapter 22
  25. Chapter 23
  26. Chapter 24
  27. Chapter 25
  28. Chapter 26
  29. Chapter 27
  30. Chapter 28
  31. Chapter 29
  32. Chapter 30
  33. Chapter 31
  34. Chapter 32
  35. Chapter 33
  36. Chapter 34
  37. Chapter 35
  38. Chapter 36
  39. Chapter 37
  40. Chapter 38
  41. Chapter 39
  42. Chapter 40
  43. Chapter 41
  44. Chapter 42
  45. Chapter 43
  46. Chapter 44
  47. Chapter 45
  48. Chapter 46
  49. Chapter 47
  50. Chapter 48
  51. Chapter 49
  52. Chapter 50
  53. Chapter 51
  54. Chapter 52
  55. Epilogue
  56. Author’s Note
  57. Acknowledgments
  58. P.S. Insights, Interviews & More . . .*
  59. About the Author
  60. Meet Gretchen Berg
  61. About the Book
  62. Reading Group Discussion Questions
  63. Behind the Book Essay
  64. Real-Life Inspiration
  65. Just for Fun
  66. Read On
  67. On the Nightstand in 1952
  68. Praise for The Operator
  69. Copyright
  70. About the Publisher

“Not now!” he shouted, slamming a hand on the ink blotter.

The door closed quickly.

Don McAfee had confirmed that Isabelle had never married and her name was still Jacobs, although she had moved from Syracuse to Lackawanna, just outside of Buffalo. She had worked at the public library there. She had always loved to read.

There was a part of J. Ellis that felt genuine pride in Gilbert and Flora. Clever, respectable, and clearly possessing a better work ethic than even his top executives. And he marveled at the sheer ingenuity with which the embezzlement had been executed. He couldn’t believe they had pulled something like that off. In his most obtuse moments, he even took credit for how they had turned out as people, as though he’d had something to do with their upbringing.

Betty and Johnston had their trust funds. At the end of the day, he considered the money Gilbert and Flora stole as money that was probably rightfully theirs, in light of all the years he should have been sending funds to their mother but hadn’t. His fear of the paper trail leading back to him and to his wealthy, well-respected family was too strong. Allowing them to get away made J. Ellis Reed feel like his debt had been repaid, and that he’d finally done the right thing. He was almost sorry he couldn’t tell anyone of his unmitigated, covert benevolence, if only to have Betty revisit the idea of a J. Ellis Reed statue, or at least to have his grandchildren make him another sash.

He groaned and growled in frustration over the newspaper, beating his fists on the ink blotter and wiping the sweat from his face, sick over his imminent demise, or Gilbert’s death, or both.

Chapter 43

In every person’s life there comes a moment; an opportunity for redemption, a chance at genuine personal growth, to become a better human being. Sometimes this moment is preceded by a jolt of clarity or some startling occurrence or disaster; it often involves an unflinching, hard look at oneself and one’s actions, an enormous, and likely painful, gulp of pride, and a Herculean effort at apology.

It would have been nice if Betty Miller had recognized that moment, if she had been a big enough person to apologize to Vivian Dalton. She had intentionally leaked a very personal, deeply humiliating bit of information, and then attempted to publicly embarrass and shame Vivian about it at every opportunity. But, in order to apologize, Betty would have had to acknowledge, not to mention believe, that she had done something wrong, something that begged forgiveness. That what she’d done wasn’t a lesson that had needed to be taught, a score that had necessitated evening. But Betty Miller was almost blithely oblivious to her own behavior. How could she have been expected to find fault with herself, when she was so busy finding fault with everyone else? It was quite time-consuming, you understand. Everyone had to atone for something. Everyone except her and her father.