But the National Intelligence and Operations Service’s Ground Control Station was a dingy space that looked like a storage area in a medium-sized insurance business or ad agency. It was housed in a fifteen-by-forty-foot trailer and was divided into two rooms. The office area was where you entered from the NIOS parking lot. Lining the wall were cardboard cartons of varying ages, cryptic writing on them, some empty, some containing documents or paper cups or cleaning supplies. A communications center, unoccupied at the moment. Computers. A battered gray desk and brown chair were in one corner and old, unclassified files littered it, as if a secretary had grown tired of finding the right drawer for them and had just given up. A broom, a box of empty Vitaminwater bottles, a broken lamp sat on the floor. Newspapers. Light bulbs. Computer circuit boards. Wires. A Runner’s World magazine.

For decorations, maps of the Caribbean, Mexico, Canada and Central America, as well as of Iraq, and several OSHA posters warning about the dangers of lifting heavy loads with a bent back and not drinking enough water on hot days.

The place was dim; the overheads were rarely on. As if secrets kept better in hinted light.

You tended not to notice the shabbiness of the office, however, because of the other half of the trailer: The UAV operations station, visible through a thick glass wall.

Men and women like Barry Shales, the pilots and sensor operators, tended to refer to the operations station as a cockpit, which nobody seemed to mind, though the word “drone” was discouraged. Maybe “unmanned aerial vehicle” sounded more sophisticated or sanitized. This term was certainly better—from a public relations view—than what UAVs were called among those who flew them: FFAs, or Fuckers From Above.

Wearing dress slacks and a tie-less short-sleeved blue plaid shirt, slim Barry Shales was sitting in a comfortable overstuffed tan leather chair, which was more like Captain Kirk’s in Star Trek than a seat in a jet’s cockpit. Before him was a three-foot-by-eighteen-inch tabletop metal control board, bristling with dozens of knobs and buttons, switches and readouts, as well as two joysticks. He was not touching them at the moment. The autopilot was flying UAV N-397.

The computer’s being in charge was standard procedure at this point in a Special Task Order operation, which involved just getting the bird in the general area of the target. Shales didn’t mind being copilot for the moment. He was having trouble concentrating today. He kept thinking about his prior assignment.

The one NIOS had gotten so wrong.