The old Manx town of Laxey was renamed Goliathopolis and was now the Hong Kong of the British archipelago, a forest of glassy towers striding up the hillside towards Snaefell. The largest of these skyscrapers rose higher even than the mountain peak behind it and could be seen glinting in the sunlight all the way from Blackpool, weather permitting. In this building was housed the inner sanctum of the whole vast multinational, the cream of Goliath's corporate engineers. An employee could spend a lifetime on the island and never even get past the front desk. And it was on the ground floor of this building, right at the heart of the corporation, that I found the Goliath apologarium.

I joined a small queue in front of a modern glass-topped table where two smiling Goliath employees were giving out questionnaires and numbered tickets.

'Hello!' said one of the clerks, a youngish girl with a lopsided smile. 'Welcome to the Goliath Corporation's Apology Emporium. Sorry you had to wait. How can we help you?'

'The Goliath Corporation murdered my husband.'

'How simply dreadful!' she responded in a lame and insincere display of sympathy. 'I'm so sorry to hear that. Goliath, as part of their move to a faith-based corporate management system, are committed to reversing all the unpleasant matters we may previously have been engaged in. You need to fill in this form, and this form – and section D of this one – and then take a seat. We'll get one of our highly trained apologists to see you just as soon as they can.'

She handed me several long forms and a numbered ticket, then indicated a door to one side. I opened it and walked into the apologarium. It was a large hall with floor-to-ceiling windows that gave a serene view of the Irish Sea. On one side was a row of perhaps twenty cubicles containing suited apologists, who all sat listening intently to what they were being told with the same sad and contrite expression. On the other side were rows upon rows of wooden seating that held eager and once bullied citizens, anxiously clasping their numbered tickets and patiently waiting their turn. I looked at my ticket. It was number 6,174. I glanced up at the board, which told me that number 836 was now being interviewed.

'Dear, sweet people!' said a voice through a Tannoy. 'Goliath is deeply sorry for all the harm it may inadvertently have caused you in the past. Here at the Goliath Apologarium™ we are only too happy to assist in your problem, no matter how small . . .'

'You!' I said to a man who was hobbling past me towards the exit. 'Have Goliath repented to your satisfaction?'

'Well, they didn't really need to,' he replied blandly. 'It was I who was at fault – in fact, I apologised for wasting their valuable time!'

'What did they do?'