Eighteen years ago, I reflected as we drove—almost exactly eighteen years ago—this city had been reduced literally to its very foundations. There was no sign of that catastrophe now. The busy docks gave way to a land of high buildings and black suits, then to the commercial centre. We passed between shop windows bright with spring frocks and alongside a square that had patches of spring flowers around a high pillar with some sort of winged statue at the top. Then the motor turned again, dodged the rumbling box of a cable-car, and drifted to a halt before a dignified entranceway. Liveried men and boys relieved us of our burdens, and we followed Mr Norbert through the polished doors to the desk.

The equally polished gentleman behind the desk greeted us by name, with professional camaraderie, as if we were longtime guests instead of newcomers known only through our local escort. Another, even more dignified, man lingered in the background, casting a gimlet eye on the desk man's efficiency. While Holmes signed the register, I asked Mr Norbert if his office had received any messages for me.

“Hah!” he exclaimed, and dug into the breast pocket of his suit for a thick packet of letters. “Good thing you asked, I'd have had to come back across town with them when I got home.”

I flipped through them—three from Mrs Hudson, Holmes' longtime housekeeper although more of an aunt to me, several from various friends that she had sent on for us, a post-card from Dr Watson showing Paris. Norbert noticed the disappointment on my face.

“Were you expecting something else?” he asked.

“I was, rather. It must have been delayed.”

Back in Japan I had decided that the one person I wished to see in San Francisco was Dr Leah Ginzberg, the psychiatrist who had cared for me after the accident, in whose offices I had laboriously begun to piece together my life. I had written to tell her that I was going to be passing through the city, and asked her to write care of Mr Norbert.

Perhaps the mail from Japan was unreliable.

“Well, I'll certainly have my secretary check again,” he said. “Perhaps it'll come in the afternoon delivery. Now, I'll have most of your paperwork together in the morning; if you'd like to come to the offices first thing, we could have a look.”

“I could come now, if that's convenient.”

“Oh,” Norbert said, “it's not, I'm afraid. There were some problems with the records of the water company shares, I had to send them back for clarification. But they promised to have them brought to me no later than nine in the morning. Shall we say nine-thirty?”

There did not seem to be much of a choice. I told him I'd see him at half past nine the following morning, and he shook our hands and hurried off.