The girl’s face flushed with dismay. Then anger. “No!”

“But maybe?” Dance asked gently.

Theresa’s eyes closed. “No.” A whisper. Then: “I don’t know.”

That was why Reynolds hadn’t pursued the child’s testimony. He too had figured out she was talking about a TV show.

Theresa’s shoulders slumped forward, collapsing in on themselves. It was a very subtle movement but Dance could clearly read the kinesic signal of defeat and sorrow. The girl had been so certain that she’d remembered something helpful to find the man who’d killed her family. Now, she realized that her courageous trip here, defying her aunt…The efforts had been pointless. She was crestfallen. “I’m sorry….” Tears pooled in her eyes.

Kathryn Dance smiled. “Tare, don’t worry. It’s nothing.” She gave the girl a Kleenex.

“Nothing? It’s terrible! I wanted to help so bad….”

Another smile. “Oh, Tare, believe me, we’re just getting warmed up.”

In her seminars Dance told the story of the city slicker stopping in a small town to ask a farmer directions. The stranger looks at the dog sitting at the man’s feet and says, “Your dog bite?” The farmer says no and when the stranger reaches down to pet the dog, he gets bitten. The man jumps back and angrily says, “You said your dog didn’t bite!” The farmer replies, “Mine doesn’t. This here dog’s not mine.”

The art of interviewing isn’t only about analyzing the subjects’ answers and their body language and demeanor; it’s also about asking the right questions.

The facts about the Croytons’ murders and every moment afterward had been documented by police and reporters. So Kathryn Dance decided to inquire about the one period of time that no one had apparently ever asked about: before the murders.

“Tare, I want to hear about what happened earlier.”

“Earlier?”

“Sure. Let’s start with earlier that day.”

Theresa frowned. “Oh, I don’t even remember much about it. I mean, what happened that night, it kind of shoved everything else away.”

“Give it a try. Think back. It was May. You were in school then, right?”

“Yeah.”

“What day of the week?”

“Um, it was Friday.”

“You remembered that pretty fast.”

“Oh, because on a lot of Fridays Dad’d take us kids places. That day we were going to the carnival rides in Santa Cruz. Only everything got messed up because I got sick.” Theresa thought back, rubbing her eyes. “Brenda and Steve—my sister and brother—and I were going, and Mom stayed at home because she had a benefit or something on Saturday she had to work on.”

“But plans got changed?”

“Right. We were, like, on our way but…” She looked down. “I got sick. In the car. So we turned around and went home.”

“What did you have? A cold?”

“Stomach flu.” Theresa winced and touched her belly.

“Oh, I just hate that.”