‘Absolutely,’ said Henry. ‘And they had to produce doctors’ reports – not just a physical examination, but their psychiatric condition, too. There had to be background checks, even for motoring offences. They had to make a declaration of intent, stating that they wouldn’t use the child for medical experimentation. Medical experimentation! What sort of people do they think we are, for heaven’s sake?’

‘And all those documents had to be translated into Bulgarian, and certified by a notary public,’ said Mrs Lowther, trumping him with what must have seemed like the final straw.

Her husband took a breath. ‘Yes, the process was far too complicated. There were insurmountable obstacles put in our way at every stage, and we were defeated by the sheer bloody weight of bureaucracy. It was an emotional and financial drain on the whole family.’

‘Financial, sir?’

‘Oh yes, financial. Didn’t I mention that? With lawyer’s fees and notary’s fees, and the cost of travelling backwards and forwards to Sofia all the time, the expense was crippling. And the worst thing was, we couldn’t foresee any end to it. Not ever. Even Lindsay was so worn down by it all that she thought we’d have to give up.’

‘But you didn’t give up, did you?’ said Fry. ‘You found a way around the system, am I right?’

Lowther twisted in his chair to glance at his wife. They exchanged a look that carried too many meanings for Fry to interpret.

‘Yes,’ admitted Lowther finally. ‘It was then – at the darkest moment in the whole process, when we were all at our lowest ebb – it was then that a miracle happened, as far as we were concerned. That was when we were contacted by Rose Shepherd.’

‘So you weren’t put in touch by a business contact, as you said earlier?’

‘No, that wasn’t quite true.’

‘How did she first contact you?’

‘She phoned the hotel we were staying at. Don’t ask me how she knew where we were staying, or even how she knew about us. It was all a bit hush-hush – we had no way of getting in touch with her while we were there. We always had to wait for her to phone. But it was obvious from the start that Miss Shepherd had plenty of . . . well, contacts within the system. I’m certain she must have been working with some of the people at the orphanage, but it was never stated, and we didn’t ask.’

‘All right. What did she offer you?’

‘She offered us a shortcut through the bureaucracy. She said she could arrange the necessary paperwork and deliver Zlatka directly to us. For a fee, of course. But frankly, the amount she asked was a good deal less than the cost we’d calculated for continuing the adoption process through the regional court. She told us she’d done it before for other foreign couples, and she even offered us testimonials.’