Chapters (40)
Chet turned to find Winston in the doorway. The afternoon temperatures had climbed into the nineties and Winston was sweating unattractively. He’d have to find a way to instruct him in the use of antiperspirant. Chet got to his feet and moved around his desk, holding out his hand for Winston to shake. “Good, son. Glad you’re back. I saw you’d taken the coupe. I hope you’ve got a live one on the line. Let’s see if you remember what I taught you about reeling in a sale.”
He intended to go out to the showroom with Winston so he could offer the potential buyer a handshake and his personal greeting. Customers liked to meet the man who owned the place. It made them feel important. He’d answer any questions the fellow had, ask a few of his own, and generally smooth the way. Winston was inexperienced, and Chet thought he’d appreciate his boss stepping in to show him how it was done.
Winston’s forehead was beaded with perspiration, and he had to use his pocket handkerchief to mop his upper lip. His Adam’s apple dipped. “Well, that’s just it. The customer took the car out to get a feel for how she handles…”
“With one of the mechanics? Son, that’s a very bad idea. This is a sales situation. That’s your job. Any question about the nuts and bolts can wait until the deal’s in place. I’ll find a way to turn the situation to our advantage, but you can’t let this happen again.”
He could see Winston was uncomfortable at the correction, but there was a right way and a wrong way to go about these things, and he might as well conform to management guidelines straight off the bat. Chet passed Kathy’s desk on his way to the floor, with Winston hard on his heels. Kathy was suddenly very busy, fussing around her desk, but she flicked a look at Winston as the two men went by. Chet had seen her mooning around and he knew she had a crush on the young man, but her expression today held a touch of guilt. Surely Winston hadn’t made a pass at her. He couldn’t be that dumb.
He caught sight of both his mechanics in the service bay, but there was no sign of the car. He stopped in his tracks, and Winston nearly bumped into him like a cartoon character.