Sophie of course knew the hat trade quite well already. Since she was a tiny child she had run in and out of the big workshed across the yard where the hats were damped and molded on blocks, and flowers and fruit and other trimmings were made from wax and silk. She knew the people who worked there. Most of them had been there when her father was a boy. She knew Bessie, the only remaining shop assistant. She knew the customers who bought the hats and the man who drove the cart which fetched raw straw hats in from the country to be shaped on the blocks in the shed. She knew the other suppliers and how you made felt for winter hats. There was not really much that Fanny could teach her, except perhaps the best way to get a customer to buy a hat.

“You lead up to the right hat, love,” Fanny said. “Show them the ones that won’t quite do first, so they know the difference as soon as they put the right one on.”

In fact, Sophie did not sell hats very much. After a day or so observing in the workshed, and another day going round the clothier and the silk merchant’s with Fanny, Fanny set her to trimming hats. Sophie sat in a small alcove at the back of the shop, sewing roses to bonnets and veiling to velours, lining all of them with silk and arranging wax fruit and ribbons stylishly on the outsides. She was good at it. She quite liked doing it. But she felt isolated and a little dull. The workshop people were too old to be much fun and, besides, they treated her as someone apart who was going to inherit the business someday. Bessie treated her the same way. Bessie’s only talk anyway was about the farmer she was going to marry the week after May Day. Sophie rather envied Fanny, who could bustle off to bargain with the silk merchant whenever she wanted.

The most interesting thing was the talk from the customers. Nobody can buy a hat without gossiping. Sophie sat in her alcove and stitched and heard that the Mayor never would eat green vegetables, and that Wizard Howl’s castle had moved round to the cliffs again, really that man, whisper, whisper, whisper.... The voices always dropped low when they talked of Wizard Howl, but Sophie gathered that he had caught a girl down the valley last month. “Bluebeard!” said the whispers, and then became voices again to say that Jane Farrier was a perfect disgrace the way she did her hair. That was one who would never attract even Wizard Howl, let alone a respectable man. Then there would be a fleeting, fearful whisper about the Witch of the Waste. Sophie began to feel that Wizard Howl and the Witch of the Waste should get together.